The Collection
READY FOR EVERY RIDE.
Essential gear for every adventure.
What our customers think of VeloEssentials
More than 3728+ reviews
You may also like to know
Shipping & Delivery
How long does shipping take?
Standard delivery takes 4–8 business days.
During sales and periods of exceptionally high demand, delivery may take 5–12 business days.
Do I receive tracking?
Yes. Once your order has been shipped, you’ll receive a tracking number by email.
What if my order is delayed?
If your order hasn’t arrived within the estimated delivery window, contact our support team and we’ll look into it for you.
Warranty & Support
What if my Velo Air arrives damaged?
Contact us as soon as possible with your order number and photos of the damage. We’ll help you resolve the issue.
How can I contact support?
You can contact our support team through our contact page. We’ll get back to you as soon as possible.
Is my Velo Air Two covered by warranty?
Yes. Your Velo Air is covered by our warranty against manufacturing defects.
Orders & Returns
Can I cancel my order?
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll do our best to cancel it.
How do I return my order?
Contact us within 30 days of delivery to request a return. The product must be unused, unopened, and in its original packaging.
When will I receive my refund?
Once your return has been received and inspected by our team, we’ll process your refund.
Payments & Security
What payment methods do you accept?
Available payment methods are shown at checkout.
Is my payment information secure?
Yes. Payments are processed through secure payment systems to help protect your information.
Is checkout secure?
Yes. Our checkout is protected using industry-standard security measures.
NO CO₂. NO COMPROMISE. • ALWAYS READY. • BUILT TO RIDE. • VELO AIR.